Job Description
Start Earning Daily! Paid Training Included!
Join ConnectNow Solutions' elite call center team and transform your career with our industry-leading daily pay program. No more waiting for payday – access your earnings every single day while building professional skills in a dynamic, supportive environment.
We're seeking motivated individuals to represent Fortune 500 brands in our state-of-the-art NYC facility. Our comprehensive paid training program ensures you'll master customer service excellence, technical troubleshooting, and sales techniques – all while earning competitive wages.
Why ConnectNow Solutions?
- Daily pay option (No more weekly waits!)
- Full paid training program ($15/hr during training)
- Comprehensive benefits package (Day 1 eligibility)
- Career advancement opportunities
- Modern Manhattan workspace with amenities
Responsibilities
- Handle high-volume inbound/outbound calls for premier clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads on process improvements
- Participate in quarterly upskilling workshops
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 40 WPM typing speed
- Basic CRM system proficiency (training provided)
- Exceptional verbal communication skills
- Ability to work flexible shifts (including weekends)
- Pass pre-employment background check
- Positive attitude with problem-solving mindset