Job Description
Join our dynamic call center team in Louisville, KY and get paid daily! Express Staffing Solutions is seeking energetic Customer Service Representatives to handle inbound/outbound calls for our Fortune 500 clients. Enjoy flexible shifts, comprehensive training, and same-day pay through our daily payroll system. No experience required – we provide all necessary tools to succeed!
Why Apply?
• Daily pay via direct deposit
• Free parking and modern downtown workspace
• Performance-based bonuses & advancement opportunities
• Health benefits available after 90 days
Responsibilities
- Handle high-volume inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed daily performance metrics (call time, resolution rate)
- Collaborate with team leads to improve service quality
- Participate in ongoing training sessions for product updates
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED)
- Minimum 18 years of age
- Clear criminal background check required
- Basic computer proficiency with ability to navigate multiple systems
- Strong communication skills with clear articulation
- Ability to work flexible shifts (evenings/weekends as needed)
- Previous call center experience preferred but not required
- Reliable transportation to downtown Louisville location