Job Description
Join Express Staffing Solutions in San Jose and enjoy the flexibility of daily pay! We're seeking energetic Customer Service Representatives to join our dynamic call center team. No more waiting for bi-weekly paychecks – get paid daily for your hard work while building valuable experience in a fast-paced environment. Our client offers comprehensive training, modern facilities, and a supportive team culture.
As a key member of our client's customer support team, you'll directly impact customer satisfaction and retention. This role is perfect for students, gig workers, or anyone seeking immediate income without payroll delays. Positions available for both day and evening shifts with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Adhere to all company policies and compliance regulations
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Reliable transportation to San Jose facility
- Must pass background check and drug screening
- Available for flexible shifts including weekends