Job Description
Join our award-winning customer service team and get paid DAILY! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Oakland. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions are valued immediately.
Why Work With Us?
- Daily pay option (no more waiting for weekly checks!)
- Full benefits package including medical/dental/vision
- Clear career advancement path
- Modern downtown Oakland workspace
- Performance-based quarterly bonuses
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with billing and technical teams for complex issues
- Maintain 95%+ customer satisfaction score
- Participate in weekly training to enhance product knowledge
- Contribute to team performance goals and quality metrics
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including weekends (Sat/Sun 8AM-6PM)
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screening
- Spanish bilingual a plus