Job Description
Ready to launch your career in Washington DC's thriving call center industry? Join Capital Connect Solutions for our exclusive Hiring Event! We're seeking passionate individuals to represent top brands while delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic, supportive environment.
Why Apply?
- Immediate full-time positions with day/night shifts
- On-the-job training and career advancement paths
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Hiring Event Details:
Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM
Location: 1600 K Street NW, Suite 500, Washington, DC 20006
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal communication skills
- Ability to type 35+ WPM with accuracy
- Proficient with Windows OS and basic software
- Flexible schedule availability (including weekends)
- Positive attitude under pressure
- Background check required