Job Description
Join our dynamic team as a Local Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer experiences with weekly pay and immediate start opportunities. Enjoy a supportive environment with comprehensive training, career growth paths, and the satisfaction of making a direct impact on our community. Our hiring event offers on-the-spot interviews – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and account updates while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Proactively identify opportunities to improve service quality
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in local/regional role
- Strong verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible hours including weekends for event coverage
- Valid North Carolina driver's license for occasional local travel
- Pass background check and drug screening