Job Description
Join our dynamic customer service team at Peak Connect Solutions! We're seeking enthusiastic individuals to deliver exceptional support experiences from our state-of-the-art Colorado Springs facility. As a leading provider of outsourced call center solutions, we offer comprehensive training and a supportive environment for career growth. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Basic computer proficiency with ability to multitask
- Positive attitude and resilience in fast-paced settings
- Ability to work flexible shifts including evenings/weekends