Job Description
Join our dynamic team as an Entry-Level Call Center Agent in Washington, NC! No prior experience is necessary – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Help our clients achieve success while growing your professional skills in a supportive environment.
What We Offer:
- Full-time position with benefits (health/dental/vision)
- 401(k) with company match
- Paid training and certification
- Advancement opportunities to team lead/supervisor roles
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 25+ WPM)
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Must pass background check and drug screen