Job Description
Join our award-winning customer service team in Philadelphia! CityConnect Solutions is seeking enthusiastic individuals to become the voice of our clients. No experience is required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling options, and a supportive team environment dedicated to your growth. Work in our modern downtown office with free parking and daily catered lunches. Take the first step toward a rewarding career in customer experience!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance skills
- Maintain positive customer relationships through active listening
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided!
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Positive attitude and patience in high-volume settings
- Reliable attendance and punctuality
- Basic computer literacy (typing 25+ WPM)
- Must pass pre-employment background check