Job Description
Join our award-winning customer service team in San Antonio! No experience required – we provide comprehensive training to launch your career in customer support. At Customer Connect Solutions Inc., we value your potential and offer growth opportunities into leadership roles. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your voice matters. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet daily performance metrics including call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills in English
- Basic computer proficiency and typing ability (30+ WPM)
- Strong problem-solving and active listening abilities
- Positive attitude and willingness to learn new systems
- Ability to work flexible shifts including evenings/weekends
- Valid Texas ID or driver's license for background verification
- No prior experience required – training provided