Job Description
Join our award-winning customer experience team as an Entry-Level Call Center Representative at Nexus Customer Solutions! We're seeking passionate individuals with no prior experience to deliver exceptional support to our tech-savvy clients. Enjoy comprehensive training, career advancement opportunities, and a dynamic work environment in San Jose's thriving tech hub. What We Offer:
- Competitive hourly pay + performance bonuses
- 100% paid training and certification programs
- Comprehensive health/dental benefits
- Tuition reimbursement and upskilling opportunities
- Modern, collaborative workspace with free parking
Transform your career potential with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and process improvements
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train from scratch!
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Detail-oriented with excellent time management
- Must pass background check and drug screening
- Authorized to work in the United States