Job Description
Join our dynamic team at ConnectSolutions Inc. as a Call Center Representative in sunny Jacksonville, FL! No experience is necessary – we provide comprehensive training to kickstart your career in customer service. Enjoy a supportive environment with growth opportunities, competitive pay, and benefits including health insurance and paid time off. Help us deliver exceptional service to clients while developing valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided!
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends