Job Description
Join our award-winning customer service team in Columbus! We're seeking motivated individuals with no experience to launch careers in customer support. Enjoy comprehensive training, competitive benefits, and a supportive environment where your growth matters. Work remotely or in our modern downtown office with flexible schedules.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using our CRM platform
- Document interactions and maintain accurate records
- Meet performance metrics (call handling time, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance and quality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening
- Ability to multitask in fast-paced environments
- No experience required – we provide full training
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset