Job Description
Join our award-winning customer service team in Raleigh! Apex Customer Solutions is seeking passionate individuals to become the voice of our clients. No prior experience is required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing organization. Our modern downtown office offers a collaborative environment with top-tier amenities and a supportive team culture.
Why work with us?
• Industry-leading onboarding program
• Health benefits and 401(k) matching
• Monthly performance bonuses
• Career development pathways
• Paid time off and company holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using established protocols and CRM tools
- Document all interactions accurately in our customer database
- Meet key performance metrics including call volume and resolution rates
- Collaborate with team members to improve service quality
- Participate in ongoing training and process improvement initiatives
- Uphold company standards for professionalism and brand representation
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer literacy and typing proficiency
- Ability to work flexible hours including evenings/weekends
- Positive attitude and customer-focused mindset
- Willingness to learn new technologies and processes
- Reliable attendance and punctuality