Job Description
Join our award-winning customer service team as a Call Center Representative in Oakland! No experience is required – we provide comprehensive paid training to kickstart your career in customer service. At CustomerConnect Solutions, we empower individuals with growth opportunities and a supportive work environment. Enjoy competitive pay, comprehensive benefits, and the chance to make a real impact. Apply today and transform your passion for helping people into a rewarding career!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work various shifts including evenings/weekends
- Basic typing proficiency (25+ WPM)
- Valid authorization to work in the United States