Job Description
Join our award-winning customer service team at Wichita Solutions Group! We're seeking enthusiastic individuals to become the voice of our clients. No experience is necessary – we provide comprehensive paid training and career growth opportunities. Enjoy a supportive team environment, flexible scheduling options, and benefits including health insurance, 401k matching, and paid time off. Perfect for recent graduates or career changers looking to launch a dynamic customer service career in Wichita.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and clear speaking voice
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – training provided