Job Description
Join our award-winning customer support team in the heart of NYC! Global Communications Solutions is seeking passionate individuals to kickstart their careers in our dynamic call center environment. No prior experience required—just your positive attitude and eagerness to learn. Enjoy competitive compensation, comprehensive training, and growth opportunities within a Fortune 500 company.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (call volume, resolution time)
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient in basic computer applications
- Ability to multitask in fast-paced environments
- Resilience under pressure and patience
- Valid work authorization for US employment
- Flexible availability including evenings/weekends