Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. As an entry-level Call Center Representative, you'll be the voice of our brand in sunny San Diego, with comprehensive training and clear career advancement paths. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values growth and recognition.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems while meeting quality metrics
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to team goals while maintaining individual performance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Resilience under pressure and patience with diverse customer needs
- Authorization to work in the United States
- Positive attitude and eagerness to learn new technologies