Job Description
Join our award-winning customer service team at ConnectCare Solutions! We're seeking passionate Entry-Level Call Center Representatives to deliver exceptional support to our diverse client base. No experience required—comprehensive training provided.
Why Join Us?
- Competitive hourly wage ($18-$22) + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths
- Modern, collaborative work environment
Perfect for recent graduates or career changers seeking a stable, customer-focused role in San Jose's thriving tech hub.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 35+ WPM)
- Customer service mindset (empathy + patience)
- Ability to work flexible shifts (evenings/weekends)
- Quick learner with adaptability
- Valid work authorization