Job Description
Join ConnectSolutions Group as an Entry-Level Call Center Representative and launch your career in customer service excellence! We're seeking passionate individuals to deliver exceptional support experiences while building foundational skills in communication and problem-solving. Our Fort Worth team thrives on innovation and collaboration, offering comprehensive training and growth opportunities within a supportive environment. Help us redefine customer satisfaction while enjoying competitive pay, comprehensive benefits, and a dynamic workplace culture.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
- Identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong verbal communication and active listening skills
- Basic computer proficiency with typing (30+ WPM)
- Ability to navigate multiple systems simultaneously
- Positive attitude and resilience in fast-paced settings
- Flexibility to work rotating shifts including weekends
- Must pass background check and drug screening