Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals to kickstart their careers in a supportive, fast-paced environment. As a Call Center Representative, you'll be the voice of our brand, delivering exceptional service to clients while gaining invaluable experience in communication and problem-solving. Enjoy competitive pay, comprehensive training, and clear pathways to advancement. Apply today and become part of a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience (preferred)
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Typing speed of 30+ WPM
- Comfortable working in a dynamic team environment
- Must pass background check/drug screen
- Availability to work flexible shifts (evenings/weekends)