Job Description
Join our award-winning customer experience team as an Entry Level Call Center Representative! We're seeking enthusiastic individuals to deliver exceptional service while building foundational skills in communication and problem-solving. Enjoy comprehensive training, a collaborative team environment, and clear growth pathways into leadership and specialized roles. Perfect for recent graduates or career changers seeking stability and advancement opportunities in Indianapolis's thriving business district.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn software quickly
- Ability to work in a fast-paced environment
- Resilience and positive attitude under pressure
- Must pass background check and drug screening