Job Description
Join our award-winning customer experience team in Seattle! TechConnect Solutions is seeking passionate individuals to kickstart their careers in customer support. As an entry-level Call Center Representative, you'll be the voice of our innovative tech brand, delivering exceptional service to clients across North America. We provide comprehensive training, career growth opportunities, and a collaborative work environment. If you're a natural problem-solver with excellent communication skills and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve technical issues, billing questions, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM
- Flexible availability including evenings/weekends
- Must pass background check and drug screen