Job Description
Join Capital Connect Solutions as an Entry-Level Call Center Representative and launch your career in customer service excellence! We're seeking passionate individuals to deliver exceptional support experiences to our diverse clientele in the Washington D.C. metropolitan area. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service/call center experience
- Strong communication and active listening skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset