Job Description
Join Boston's premier customer service hub as an Entry-Level Call Center Representative! We're seeking motivated individuals to deliver exceptional support experiences while launching their careers in a dynamic, growth-oriented environment. Enjoy comprehensive training, competitive benefits, and opportunities for advancement in our downtown Boston office.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and resilience under pressure
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required