Job Description
Join Detroit's premier customer service team as an Entry-Level Call Center Representative! We're seeking passionate individuals to deliver exceptional experiences while launching their careers. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our proprietary database
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to share best practices
- Adhere to compliance protocols and privacy standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM)
- Basic computer proficiency (MS Office, CRM tools)
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset