Job Description
Join ConnectSolutions Group as an Entry Level Call Center Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in Oklahoma City's thriving tech hub.
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Employee wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Collaborate with technical escalation teams
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office Suite
- Clear communication in English
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge