Job Description
Join our award-winning customer experience team at NexComm Solutions, where we empower professionals to grow while delivering exceptional service to Fortune 500 clients. We're seeking motivated individuals to launch their careers in our state-of-the-art Memphis support center. Enjoy comprehensive training, flexible scheduling options, and a vibrant team culture focused on recognition and advancement.
What We Offer:
- Competitive hourly pay plus performance bonuses
- 100% paid training and certification programs
- Health benefits, retirement plans, and paid time off
- Clear career pathways into leadership and specialist roles
- Modern workspace with collaborative team zones
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed quality and productivity metrics (30+ calls/day)
- Participate in weekly coaching sessions to enhance service skills
- Support special projects during peak seasons or product launches
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal communication and active listening abilities
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience in challenging situations
- Authorized to work in the United States without sponsorship
- Flexible availability including evenings and weekends (rotating shifts)