Job Description
Join our dynamic team at Baltimore Connect Solutions and kickstart your career in customer service! We're seeking motivated individuals to deliver exceptional support to our diverse clientele. Enjoy comprehensive training, a collaborative work environment, and clear pathways for advancement. If you're passionate about helping others and thrive in fast-paced settings, this is your opportunity to grow with us.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Availability for flexible shifts (including weekends)