Job Description
Join ConnectPro Solutions as an Entry Level Call Center Representative and launch your career in customer service excellence! We're seeking motivated individuals with a passion for helping others to join our dynamic team in Milwaukee. Enjoy comprehensive training, competitive benefits, and a supportive work environment where your growth is prioritized. No prior experience required – just bring your strong communication skills and positive attitude!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Basic computer proficiency with Microsoft Office
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Milwaukee office
- Flexibility to work rotating shifts including evenings/weekends