Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking enthusiastic Entry Level Call Center Representatives to deliver exceptional support to our clients in the Virginia Beach area. No experience required – we provide comprehensive training! Enjoy a collaborative environment, performance bonuses, and opportunities for career advancement. Perfect for recent graduates or career changers looking to start in customer service.
What We Offer:
- Comprehensive paid training program
- Health benefits after 60 days
- Flexible scheduling options
- Employee recognition program
- Free parking and transit allowance
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Maintain positive brand representation at all times
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer-focused mindset and problem-solving aptitude
- Reliable internet connection for remote work options
- Ability to work flexible shifts including weekends
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and team player mentality