Job Description
Join our award-winning customer experience team in Raleigh! We're seeking motivated individuals to deliver exceptional service as entry-level call center representatives. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing organization.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed