Job Description
Join our dynamic team at Oakland Customer Solutions Group as an Entry Level Call Center Representative! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences. This role offers comprehensive training, career advancement opportunities, and a supportive team environment in the heart of Oakland. Perfect for recent graduates or career changers looking to start in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Ability to multitask in fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends