Job Description
Join our award-winning customer service team in the heart of New York City! ConnectCare Solutions is seeking motivated individuals with no prior experience to launch their careers in dynamic call center environments. We provide comprehensive training, competitive pay, and growth opportunities. If you're a great communicator with a passion for helping others, apply today and start your journey tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions in CRM systems accurately
- Meet/exceed daily performance metrics
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work flexible shifts
- Positive attitude and problem-solving mindset
- Must pass background check