Job Description
Join our award-winning team as an Immediate Hire Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to local clients. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Our dynamic work environment values teamwork and growth, with opportunities for advancement. Apply today to start your career with a company committed to employee development and community impact.
Responsibilities
- Handle inbound/outbound calls and digital communications for Philadelphia-based clients
- Resolve inquiries, complaints, and technical issues with empathy and efficiency
- Document interactions using CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex client needs
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local market
- Strong communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced Philadelphia environment
- Valid Pennsylvania driver's license (if field support required)
- Flexible availability including evenings/weekends as needed