Job Description
Join our award-winning call center team in Louisville, KY! We're seeking motivated individuals to deliver exceptional customer experiences through inbound/outbound calls. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic environment.
Responsibilities
- Handle 50-80 daily calls regarding customer inquiries, billing, and support
- Document interactions accurately in CRM systems
- Resolve issues using established protocols and escalation paths
- Meet quality and productivity metrics consistently
- Participate in ongoing training and coaching sessions
- Collaborate with team members to optimize customer satisfaction
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency with typing 25+ WPM
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Louisville office
- Flexible availability including evenings/weekends