Job Description
Join our dynamic team at ConnectCare Solutions! We're hosting a hiring event for entry-level call center positions in Kansas City, MO. No experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers, recent graduates, or anyone seeking a fresh start. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in our CRM system
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Availability to work flexible shifts including evenings/weekends