Job Description
Join our dynamic team at Customer Connect Solutions as an Entry-Level Call Center Representative! We're seeking motivated individuals to deliver exceptional customer service experiences for Fortune 500 clients. No prior experience required—comprehensive training provided. Enjoy a supportive environment, career growth opportunities, and competitive benefits. Immediate start positions available in Louisville, KY with flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work option
- Passing background check and drug screening
- Residency in KY or OH required