Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking motivated entry-level professionals to deliver exceptional support to our growing client base. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy a supportive team environment, competitive benefits, and the chance to build a rewarding career in customer service.
Why Work With Us?
• Comprehensive paid training program
• Health/dental/vision insurance options
• 401(k) with company match
• Tuition reimbursement assistance
• Flexible scheduling opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to resolve complex issues
- Adhere to company protocols and regulatory compliance standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills (clear articulation)
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- No prior experience required (training provided)
- Must pass background check and drug screening
- Authorized to work in the United States