Job Description
Join ConnectCare Solutions for an exciting career in customer service! We're hosting a dedicated hiring event for motivated individuals with no prior experience. Our San Diego-based call center offers comprehensive training, competitive benefits, and a supportive team environment. If you're a great communicator with a passion for helping others, this is your opportunity to launch a rewarding career in the growing healthcare services industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding insurance claims and healthcare services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to improve customer satisfaction
- Adhere to HIPAA compliance guidelines
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Must pass background check and drug screening
- Flexible availability including evenings/weekends