Job Description
Welcome to Apex Support Solutions, a leading provider of exceptional customer service. We are currently seeking motivated individuals to join our team as Entry Level Call Center Representatives. If you are looking for a rewarding career with immediate start opportunities and comprehensive training, we want to hear from you.
As part of our Kansas City, MO team, you will play a pivotal role in enhancing our clients' brand reputation by delivering outstanding support to their customers. We pride ourselves on a dynamic work environment, competitive benefits, and a clear path for career advancement.
Why Join Us?
- Immediate start available for qualified candidates.
- No prior experience required – we provide full training.
- Competitive hourly pay with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
Responsibilities
- Answer incoming customer calls and emails in a professional and courteous manner.
- Resolve customer inquiries, complaints, and issues with efficiency and empathy.
- Accurately document all customer interactions and account information in the CRM system.
- Identify customer needs and recommend appropriate solutions or escalate to senior staff when necessary.
- Maintain a high level of product and service knowledge to provide accurate information.
- Collaborate with team members to achieve daily and monthly performance targets.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal communication skills and a friendly phone voice.
- Basic computer proficiency and typing speed (35+ WPM).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-volume environment.
- Must be eligible to work in the United States.