Job Description
Join our dynamic team at Global Communications Solutions for an exclusive hiring event targeting full-time call center opportunities in Indianapolis, IN and New York, NY! We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in a supportive, growth-oriented environment.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement pathways
- Modern, collaborative workspaces
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 5:00 PM
Location: 456 Tech Center Drive, Indianapolis, IN 46204
Bring your resume and be prepared for on-site interviews. Light refreshments provided!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using CRM systems and knowledge bases
- Meet/exceed KPIs for call quality, resolution time, and customer satisfaction
- Document interactions accurately in compliance with company policies
- Collaborate with team members to improve service processes
- Participate in ongoing training for product knowledge and soft skills
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset