Job Description
Launch your career in customer service with our comprehensive paid training program! No experience needed – we'll equip you with the skills to succeed in a dynamic call center environment. Join our award-winning team and enjoy competitive pay, benefits, and growth opportunities in Albuquerque's thriving business district.
At CustomerFirst Solutions, we believe in nurturing talent. Our 6-week paid training covers communication techniques, CRM software, and conflict resolution. After training, you'll handle inbound/outbound calls for major clients in healthcare, tech, and retail sectors. Enjoy flexible scheduling, performance bonuses, and a supportive culture that celebrates your achievements.
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues using Salesforce CRM
- Meet/exceed quality metrics (call time, resolution rate, CSAT)
- Document interactions accurately in customer records
- Collaborate with escalation teams for complex cases
- Participate in monthly skill-building workshops
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent
- Clear speaking voice and strong English fluency
- Basic computer literacy (typing 25+ WPM)
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and resilience under pressure
- No prior experience required – training provided!
- Pass background check and drug screening
- Valid government-issued photo ID