Job Description
Join our award-winning client service team in Tulsa and kickstart your career in customer excellence! Innovate Solutions Inc. is seeking a motivated Entry-Level Client Service Associate to deliver exceptional experiences for our diverse clientele. You'll be the friendly voice behind our brand, resolving inquiries with professionalism while building lasting relationships. Enjoy competitive pay, comprehensive benefits, and clear growth pathways into senior roles.
We foster a collaborative, tech-forward environment where your ideas matter. If you're a natural problem-solver with a passion for helping others, apply today to become part of Tulsa's most dynamic service team!
Responsibilities
- Respond to client inquiries via phone, email, and live chat with empathy and accuracy
- Resolve complex issues using CRM systems and escalate when necessary
- Maintain detailed client records and documentation in Salesforce
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to enhance client satisfaction through proactive communication
- Participate in quarterly training to master product knowledge and service protocols
- Support onboarding processes for new clients through personalized guidance
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years customer service or support experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to thrive in a fast-paced, team-oriented environment
- Positive attitude and willingness to learn new technologies
- Valid driver's license for occasional client site visits