Job Description
Join NexaCare Solutions' exclusive hiring event for passionate individuals ready to launch their customer service career in Chicago! As an Entry-Level Customer Service Representative, you'll be the heart of our operations, delivering exceptional support to our diverse clientele. This full-time position offers comprehensive training, growth opportunities, and a collaborative team environment. No prior experience required – we're seeking dedicated communicators eager to make a difference!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with team members to address complex customer issues
- Meet/exceed performance metrics including resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with basic computer applications and multitasking
- Positive attitude with customer-first mindset
- Ability to work flexible hours including evenings/weekends as needed
- Must attend on-site hiring event at our Chicago office