Job Description
Join our award-winning team at Apex Solutions Group as an Entry Level Customer Service Representative! We're seeking enthusiastic individuals to become the voice of our brand, delivering exceptional support to our valued clients. This is your gateway to a rewarding career in customer experience with comprehensive training, growth opportunities, and a dynamic team environment. Enjoy competitive pay, comprehensive benefits package, and a downtown Houston location with easy public transit access.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical support teams for complex troubleshooting
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings and weekends