Job Description
Join our dynamic team at Nexus Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences to our valued clients. This role offers comprehensive training, career growth opportunities, and a collaborative work environment in the heart of Philadelphia. If you're a motivated problem-solver with excellent communication skills, we want to hear from you!
Responsibilities
- Handle inbound/outbound calls, emails, and chats to resolve customer inquiries
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Identify opportunities to improve customer experiences
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and empathy-driven approach
- Must pass background check and drug screening
- Authorized to work in the United States