Job Description
Join our award-winning customer experience team in Jacksonville! As an Entry Level Customer Service Representative at Nexus Solutions Group, you'll be the first point of contact for our valued clients, delivering exceptional support that builds lasting relationships. We provide comprehensive training and career growth opportunities for motivated individuals passionate about making a difference. Enjoy a modern, collaborative workspace with competitive benefits and a culture that celebrates success.
What We Offer:
- Comprehensive paid training program
- Clear career advancement path
- Health, dental, and vision insurance
- Generous PTO and company holidays
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution
- Participate in ongoing training and process improvements
- Uphold company standards for service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (entry-level encouraged)
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to our Jacksonville office