Job Description
Join our award-winning customer experience team at NexGen Solutions Inc. as an Entry Level Customer Service Representative! We're seeking passionate individuals to become the voice of our brand in Columbus, OH. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy a supportive environment with competitive pay, comprehensive benefits, and opportunities for advancement.
As a vital member of our customer success team, you'll resolve inquiries, build relationships, and ensure every interaction exceeds expectations. Our commitment to employee development means you'll gain valuable skills in communication, problem-solving, and digital tools – setting you up for long-term success in the customer service field.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems (Salesforce training provided)
- Collaborate with technical teams to resolve complex customer challenges
- Identify upsell opportunities and cross-reference customer needs
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Participate in weekly coaching sessions and skills workshops
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and active listening skills
- Proficiency with Microsoft Office Suite and willingness to learn CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude and passion for helping others
- Reliable transportation to our downtown Columbus office
- Must pass background check and drug screening