Job Description
Join Boston Solutions Group as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to our diverse client base in the heart of Boston. Enjoy competitive pay, comprehensive training, and a collaborative environment where your growth is prioritized. No experience necessary – we provide all the tools you need to succeed!
What We Offer:
- Comprehensive 4-week paid training program
- Health/dental/vision benefits after 90 days
- Opportunities for career advancement
- Modern downtown Boston office with skyline views
- 401(k) with company match
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and technical issues efficiently
- Document interactions in CRM system accurately
- Collaborate with support teams to resolve complex cases
- Maintain customer satisfaction scores above 90%
- Participate in continuous improvement initiatives
- Adhere to all company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer service mindset with empathy and patience
- Reliable internet access for hybrid work options
- Positive attitude and willingness to learn